Digital TransformationPublic Sector

Cloud Adoption Journey in the Public Sector

By September 17, 2020 No Comments


Government bodies are in search of ways to reduce their costs and improve the quality of the services provided to citizens. For over a decade now, there has been an on-going discussion and development for modernizing the public sector by transforming its infrastructures through the use of information systems. In this way, the services offered by the public sector are expected to become more efficient and effective. Towards this direction, a relatively new computing paradigm, cloud computing, is deemed to be bringing radical changes in the IT service provisioning field.

In its simplest form, cloud computing comprises a form of shared-resource and elastic computing services offered on-demand which are pooled through external data centres and are made available through the internet. Cloud is offered over three main different service layers:

  • Infrastructure-as-a-Service (IaaS),
  • Platform-as-a- Service (PaaS)
  • Software as a Service (SaaS)

The public sector is expected to greatly benefit from the use of cloud computing as it can experience cost reduction, minimization of IT-management overheads, increased employee collaboration, greater opportunity to innovate and other advantages.

Cloud adoption decisions in the public sector by considering the technological, organizational and environmental contexts of cloud adoption. This blog focuses on two questions:

  1. What are the factors that affect cloud computing adoption in the public sector? and
  2. What are the challenges arising when it comes to taking cloud adoption decisions in the public sector and how could they be tackled?

Cloud Computing Adoption & the Public Sector

 There are significant efforts from an industrial perspective to support the adoption of cloud computing in the public sector. Key industrial players are already focused on providing white papers and reports highlighting the potential benefits of using cloud computing for achieving more efficient public services. For example, SAP focuses on how cloud computing could assist the public sector in improving citizens lives, whereas CISCO proposes a public manager’s guide in understanding and adopting cloud services. Additionally, consultancies have already published reports mapping the state of cloud computing usage in the public sector.

For the Technology context, relative advantage, compatibility and complexity were identified as relevant for the adoption of cloud in the public sector. Concerning relative advantage, most of the contenders identified cost savings as one of the major benefits that cloud computing can offer to the public sector compared to the cloud’s predecessors.

More specifically, in viewing reduction of costs in terms of reducing the cost for buying and maintaining hardware equipment “if we have to install and maintain 10 datacenters instead of 100, there is an obvious economic and organizational benefit”. Others, refer to the reduction of costs associated with the pay-as-you-go benefit that cloud offers. The most important thing for public authorities is cost reduction. You can serve these services much, much cheaper than on-premise classical service.



Relative advantage

Reduction of costs

  • Install and maintain 10 datacenters instead of 100
  • Can serve these services much, much cheaper than on-premise classical service
  • Pay exactly when using the product
  • Using a unique software could be very cost-effective
  • Costs savings that are also related to energy and time consumption
  • Lower electric energy consumption
  • Reduction of IT management and maintenance 
  • Scalability – Have a tough time judging how many people will pick it up and in which intensity
  • Use available resources as there is a need to support large numbers of users at peak time especially for systems which receive peak times only a few times per year (e.g. tax payment)
Cloud services consist of a major backup tool this backup would not be necessary as data are all stored in the cloud
Lack of know-how and ignorance of benefit


Converge in standard ways of doing their work would facilitate the enforcement of centralized policies all public services which are easier to enforce common standards
Focus on key business processes

Centralized and more efficient management

System maintenance tasks might be greatly relieved

Easier for the IT department to handle people

Better organized infrastructure (more efficient infrastructure management policy)
Meet security standards
Not to mention the security for data security improvement – the ability for systems multilevel isolation. The greatest benefit is the security improvement reducing risks
Meet environmental standards
Environmental-friendly computing – Move on to a greener computing paradigm
Transparency of processes standards
Transparency of workflows – The region intends to focus on three areas considered to be of strategic importance making it more transparent


The very slow bureaucratic process that could last 3 years
The decision was not taken till the time key systems breakdown
Political matters
Persuading the government explaining the benefits of Cloud Computing to the Parliamentary Management and convincing them of the importance of the migration process
Legal issues
Legislation hindrances which seem to prevent from migrating to the Cloud but are not always factual for all the industries

How a managed cloud services provider, like Minfy Technologies, can help Public Serving Organizations?

Migrating to a public cloud involves much more than creating a user ID, flipping a switch and moving data. As public agencies embark on a cloud journey, the best path to success is through a partnership.

An experienced managed cloud services provider can take the raw capabilities a cloud vendor provides and work with the agency to configure, deliver and manage those capabilities to meet the organization’s unique requirements. Key managed services include:

  • Cloud assessment; 

    Before migration, organizations should assess their current state and develop a roadmap for managing public cloud resources to align to security, compliance, flexibility and scalability needs.

  • Accounting and cloud governance;

    Consolidated billing, management and reporting tools, financial best practices, and governance controls will help manage costs and access to cloud services.

  • Integrated IT service management;

    By incorporating automation and an integrated, centralized dashboard, organizations can ensure a single point of service accountability across suppliers, lower costs and reduce complexity.

  • Security monitoring and forensic readiness; 

    Enhancements should automate monitoring, manage risk more effectively, and get the most out of existing security tools to ensure greater visibility and faster incident response.

  • Identity management;

    Organizations can better manage identities and ensure authorized access to cloud services.

  • Cloud data protection design;

    Focusing on privacy begins with protecting critical data and understanding the use of critical content stored and processed in cloud environments. Organizations should apply consistent security controls for dynamic virtualized infrastructure.

Minfy Technologies provides comprehensive Applications Services for Public Cloud offering provides specialized tools, methods and skills needed to successfully transform and optimize applications on public cloud platforms. Minfy’s native use cases enable organizations to migrate to and run on public clouds. Applications transformed with Azure and AWS native services provide an optimal public cloud experience — more quickly, cost-effectively and securely.

Identifying the optimal cloud solution is another key to success. Minfy works with organizations in both the public and private sector to find the best cloud solution, be it public cloud, private cloud or a hybrid cloud solution.  Minfy offers a series of workshops focused on building, executing and managing enterprise cloud plans. Deliverables include application and workload placement recommendations, building business cases for future run-state costs, and developing IT policy considerations.

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Author: Shashikant Pushpakar

Hands-on marketing & branding professional having 14 years of experience. Loves in no particular order of preference: The human approach in automated emails, startups (where no rule works except passion) and learning (mostly unlearning) digital tools to connect with customers.

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