Keeping in line with our remote-first approach, Minfy is proud to announce the launch of the Cloud Centre of Excellence in Hubli, Karnataka, with a vision to add 100+ certified cloud experts to our existing 220+ employees as we move closer to becoming fully operational. This marks a major milestone in Minfy’s Bionic journey. It is clear that Minfy’s best practices revolve around customer-centricity. Thus, the Cloud Centre of Excellence aims to ensure agility & 24x7 operational resilience for our customers globally, particularly in the current environment of the pandemic. Additionally, our presence in Hubli would mean that we would cater to more organizations within the region itself. 

One of Minfy’s key cultural values is predicated on harnessing talent, which finds its expression in Hubli. Our goal is to recruit, train, and groom exceptional talent, building capabilities for future leaders. Having designed an enriching & well-structured training program, we intend to accelerate learning & development, as well as enable cloud certifications at pace. Additionally, this serves as an opportunity for experienced professionals that have emigrated to other cities like Bengaluru & Hyderabad to work closer to home. Our top priority for Minfinites in Hubli is to create a satisfying work environment that is meaningful & rewarding. Our talent will find an abundance of opportunities to work on a variety of projects, that cater to our diverse list of clients based in India and internationally. 

We appreciate our trusted partners for supporting us in leveraging highly capable talent in and around Hubli. Our partners include AWS Academy and multiple locally established educational institutions that are doing an exemplary job of preparing the youth for the future. Our search to establish the Cloud Centre of Excellence led us to Hubli. We are committed to investing and expanding our operations, whilst bridging the skills gap by creating knowledge jobs as we see great potential in the environment. Hubli is an education centre in Karnataka, particularly for engineering institutions. Additionally, the Government has invested in the I.T. landscape & infrastructure of Hubli, bringing in other large tech organizations. Along with having a close proximity to metropolitans like Bengaluru, Hyderabad & Mumbai, Hubli headquarters the South Western Railway Zone & is known for the ‘golden quadrilateral’ of highway networks. We are extremely excited to have set up operations in the region. Our goal is to make the Cloud Centre of Excellence a World Class Delivery Centre that caters to Minfy’s customers and its people with great efficacy.

“We will continue to invest and expand our operations in Hubli in an attempt to broaden the I.T. landscape, giving rise to the creation of knowledge job opportunities for local talent” – Ashok Kumar Jain (MD, Minfy)” 

“We developed a great partnership with Minfy. Our Students are eager to leverage this immense opportunity to learn & gain mastery of new technology. We appreciate Minfy’s dedication & creative approach to building our institute’s talent in the corporate world. We are extremely glad to collaborate with Minfy and hope our successful partnership continues for years to come!”

Despite adverse circumstances, Minfy did not compromise on its plans to expand. Minfy successfully launched a Delivery Centre in Hubli, and looked to hire aggressively post the 1st Lockdown in India. Customer obsessed, and recognizing rising demand, Minfy always looks to cater to its clients more effectively, reducing time related efficiencies, increasing up time, and outperforming their SLA expectations.

The pandemic only bolstered Minfy’s inherent belief in the value Customer-First. Recognizing the need to cater to customers more effectively, Minfy’s Leadership restructured the organization to include a new role -- Head of Customer Success, looking to directly to improve customer engagements & success.

Best Practices that Ensure Customer Success:

Minfy’s customer centric approach helps drive customer impact through customer trust and ‘get stuff done attitude’. We imbibe intellectual curiosity & structured thinking as important facets when dealing with problems, and often act as the conscience of our customers, to enable correct decision-making & organizational agility.

Empathetically understanding financial & other resources related constraints that organizations might face in the pandemic, we sought to extend customer credit durations, hoping that we could help reduce resource-related burdens for our customers. Additionally, our frugal approach towards customer I.T. Infrastructure, is and always has been a top priority. Optimizing costs in our customers infrastructural requirements without compromising on the quality of systems & processes.

Migrating to the Cloud during volatile times can be particularly challenging, so we ensured to adopt a remote-first strategy when dealing with our client's difficulties. We offered 24x7 support during the migration process, and continued to support the client even after having successfully migrated their workloads to the cloud. In the process we made sure there were no compromises on delivery, with respect to, processes, performance & support. As a result, with great pride Minfy can say, ‘we’ve lost Zero customers due to performance-related issues.’

Helping Our Customers in the Pandemic:

BookMyShow India’s biggest online ticketing platform for movies, plays, concerts, and sporting events, is known for its hyper-efficiency. Therefore, we sought to use continuous improvement frameworks to automate essential processes. Our migration team leveraged infrastructure as a code (IaaC), which served purposefully by turning complex systems and environments into a few lines of code, deploying them at a click of a button. This in conjunction with Minfy’s key value drivers ensured agility & cost optimization, so that we could progress their migration journey seamlessly, making our execution successful within the stipulated timeline & budget.