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Our Key
Differentiators
- Shift Left Strategy, one such strategic approach that we provide to our high profile customers aiming towards a continuous shift support from the costly constructs of traditional onsite service to a more cost-effective model that drives incident resolution closer to the source
- Six-Sigma Quality Management System, providing 100% monitoring, traction & reporting of Incidents. Fatal analysis for identified defects and helps improve/ sustain overall performance for the support group
- Unique Real-Time Dashboard, providing enhanced monitoring capabilities with effective data visualization and faster response
- Integrated Knowledge Management Solution, integrating Knowledge management with ticketing tool
- Gold Standard Assessment, a detailed process level assessment performed using ITIL framework & best practices for process adherence/ compliance
Increase Productivity
- We deliver our services based on IP Solutions & Platform ensuring higher productivity.
- We manage end to end IT so the customer can focus on their Core Business
- We have Standardized and Simplified processes
Agility
- Keep Pace with relentlessly changing environment, compliance and regulations
- Scalability and Elasticity to grow when you need them
- We constantly build skills and competency through Centre of Excellence
Service-Based Cost Model
- We ensure Lower TCO by Reduced CapEx and controlled OpEx
- Our pricing model is Predictable & Flexible
- Leverage on Economies of Scale
Lower Risk
- Risks such as People Attrition, Trainings are transferred to us
- Guaranteed Service level Agreements
- Security Compliance is ensured