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Our Key

Differentiators

  • Shift Left Strategy, one such strategic  approach that we provide to our high profile customers aiming towards a continuous shift support from the costly constructs of traditional onsite service to a more cost-effective model that drives incident resolution closer to the source
  • Six-Sigma Quality Management System, providing 100% monitoring, traction & reporting of Incidents. Fatal analysis for identified defects and helps improve/ sustain overall performance for the support group
  • Unique Real-Time Dashboard, providing enhanced monitoring capabilities with effective data visualization  and faster response 
  • Integrated Knowledge Management Solution, integrating Knowledge management with ticketing tool
  • Gold Standard Assessment, a detailed process level assessment performed using ITIL framework & best practices for    process adherence/ compliance

Increase Productivity

  • We deliver our services based on IP Solutions & Platform ensuring higher productivity.
  • We manage end to end IT so the customer can focus on their Core Business
  • We have Standardized and Simplified processes

Agility

  • Keep Pace with relentlessly changing environment, compliance and regulations
  • Scalability and Elasticity to grow when you need them
  • We constantly build skills and competency through Centre of Excellence  

Service-Based Cost Model

  • We ensure Lower TCO by  Reduced CapEx and controlled OpEx
  • Our pricing model is Predictable & Flexible
  • Leverage on Economies of Scale

Lower Risk

  • Risks such as People Attrition, Trainings are transferred to us
  • Guaranteed Service level Agreements
  • Security Compliance is ensured